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peeravin
·I'm customer from Thailand .I am a proud owner of a TAG Heuer Connected watch purchased approximately three years ago. I have always handled the watch with care and used it strictly according to its advertised specifications.
Recently, while casually swimming with my baby in a shallow pool (no deeper than 75 centimeters), the watch suddenly stopped displaying visuals. Initially, it still vibrated and could connect to the TAG Heuer Connected app, but shortly after, it became completely unresponsive. Upon taking it to the service center, I was informed that water may have entered the device and that the repair would not be covered under warranty, as it has just expired.
However, as the model is advertised to be water-resistant up to 50 meters (5 ATM), and my use was extremely light — far below the stated depth — I was very surprised and disappointed by this failure. I believe this falls short of the product's promised standards.
Attached is a photo taken during the moment in question, clearly showing the gentle and shallow conditions under which the watch was worn. I would therefore like to respectfully request that TAG Heuer consider this case as a special exception and support the repair cost as a gesture of goodwill.
As a customer who has long respected the TAG Heuer brand, I sincerely hope your team can demonstrate the same level of care and integrity that the company stands for.
I’ve sent multiple emails (Ticket number 01798312) to TAG Heuer’s customer service and headquarters regarding a water damage issue on my TAG Heuer Connected — which occurred despite using it well within its 50m water resistance claim.
Sadly, no one has responded.
Can someone from TAG Heuer please escalate this?
I’ve always respected the brand and just want fair support.
I've bought this Watch in Italy for 3 years ago .
After contacting the Tag service center in Thailand I’ve received no support because I ve brought it in oversea— only a demand for 17,000 THB international shipping excluding repair costs (estimate about 20,000 THB). It is more than 50% of current price watch .
As a loyal customer, I’m deeply disappointed. Can TAG Heuer Global help escalate this?
Recently, while casually swimming with my baby in a shallow pool (no deeper than 75 centimeters), the watch suddenly stopped displaying visuals. Initially, it still vibrated and could connect to the TAG Heuer Connected app, but shortly after, it became completely unresponsive. Upon taking it to the service center, I was informed that water may have entered the device and that the repair would not be covered under warranty, as it has just expired.
However, as the model is advertised to be water-resistant up to 50 meters (5 ATM), and my use was extremely light — far below the stated depth — I was very surprised and disappointed by this failure. I believe this falls short of the product's promised standards.
Attached is a photo taken during the moment in question, clearly showing the gentle and shallow conditions under which the watch was worn. I would therefore like to respectfully request that TAG Heuer consider this case as a special exception and support the repair cost as a gesture of goodwill.
As a customer who has long respected the TAG Heuer brand, I sincerely hope your team can demonstrate the same level of care and integrity that the company stands for.
I’ve sent multiple emails (Ticket number 01798312) to TAG Heuer’s customer service and headquarters regarding a water damage issue on my TAG Heuer Connected — which occurred despite using it well within its 50m water resistance claim.
Sadly, no one has responded.
Can someone from TAG Heuer please escalate this?
I’ve always respected the brand and just want fair support.
I've bought this Watch in Italy for 3 years ago .
After contacting the Tag service center in Thailand I’ve received no support because I ve brought it in oversea— only a demand for 17,000 THB international shipping excluding repair costs (estimate about 20,000 THB). It is more than 50% of current price watch .
As a loyal customer, I’m deeply disappointed. Can TAG Heuer Global help escalate this?
