I do have a horror story about polishing, the brother of a colleague sent his IWC in for service, it came back polished including the parts which were originally brushed (no pictures so can't show it).
He made a fuss but after a complimentary croc strap didn't take a stand in a more aggressive way.
The wait is over as today I received an update that work is finished, estimated end of repair was wrong from the start but they prioritized my watch after getting it wrong 3 times in the past year.
Here is an example of TAG Switzerland's servicing including "New hands, lume, polish."
It is on Ebay for a princely asking of £1000.
I have to be honest, after this service I think it is worth significantly less than average, not 2-3x market value.....
Congrats! Let us know how it is working 👍
They have said specifically they won't polish the watch and are only replacing the crown and seals. Fingers crossed!
A brief update on this thread. I finally got an update from TAG Heuer today on my Carrera which has been in for service since the beginning of January. I received a very apologetic call today to let me know that contrary to my instructions, the watch has received a polish. 🤦 Seems the watchmaker just did the usual service without bothering to check the job notes. 🤬
I'm not sure there's much I can do now, except learn a lesson not to use TAG Heuer for servicing again. On the one hand, this isn't really a vintage watch (yet) and a light polish (which I am assured it is) on a watch that was already in very condition is unlikely to impact the value much, if at all. On the other hand, it's hugely frustrating that my explicit instructions, which I had ensured were on the job sheet, were ignored.
TAG are offering me 50% off the cost of the service by means of compensation. I'm not sure what else I can do at this point given the damage is done. Would you guys call it quits or would you go on the offensive? Seems little to be gained from the latter.
contrary to my instructions, the watch has received a polish
TAG are offering me 50% off the cost of the service by means of compensation. I'm not sure what else I can do at this point given the damage is done. Would you guys call it quits or would you go on the offensive?
A brief update on this thread. I finally got an update from TAG Heuer today on my Carrera which has been in for service since the beginning of January. I received a very apologetic call today to let me know that contrary to my instructions, the watch has received a polish. 🤦 Seems the watchmaker just did the usual service without bothering to check the job notes. 🤬
I'm not sure there's much I can do now, except learn a lesson not to use TAG Heuer for servicing again. On the one hand, this isn't really a vintage watch (yet) and a light polish (which I am assured it is) on a watch that was already in very condition is unlikely to impact the value much, if at all. On the other hand, it's hugely frustrating that my explicit instructions, which I had ensured were on the job sheet, were ignored.
TAG are offering me 50% off the cost of the service by means of compensation. I'm not sure what else I can do at this point given the damage is done. Would you guys call it quits or would you go on the offensive? Seems little to be gained from the latter.
FFS! I can't start with anything else. They aren't (supposed to be) a 2-bit watchmaker in some dusty old shop, they're supposed to be a professional outfit, watch manufacturer and service outfit. Agree about taking the compensation as a rule but also yes, I'd ask for photos first to see exactly how much damage they have done. You hear the stories but really hope it isn't actually the case/anymore. It's just very disappointing to hear-especially for you Charlie. Sorry.
Get photos of the watch first and see how bad it is. A light polish isn't the worst thing, but if it's been through a hack job you may as well demand full compensation for both the service and the watch.
Do TAG actually relume dials? Only when my SEL went back they switched the dial for the wrong one (the CG1110 has two different dials) and when I complained they put the old one back but they didn't offer to relume it.
