TAG Heuer service experiences

YY77 · Jan 30, 2025

ExpiredWatchdog
I took my Link to a local TAG AD and since I didn't buy the watch from them, they charged me $75 to ship to the service center. They said that if I had purchased through them their own watchmaker would have worked on it. It was under warranty at the time.

I would expect them to send it foc to TH for a warranty repair if you had bought it at their store, doing the repair themselves is not cost effective if it still is within the warranty period.

bdev · Jan 30, 2025

My Monaco is currently ay LVMH in Springfield NJ being serviced and I'll post a detailed account of it when I get it back.

YY77 · Jan 30, 2025

bdev
My Monaco is currently ay LVMH in Springfield NJ being serviced and I'll post a detailed account of it when I get it back.

Best to post it here so we can keep a record in 1 thread

Thread 'TAG Heuer service experiences' https://tagheuerforums.com/threads/tag-heuer-service-experiences.156284/

Albert-AMG · Jan 30, 2025

^ Post by @amartin59044 and answers moved to this previously existing thread about TAG Heuer Service experiences

flawless · Jan 30, 2025

YY77
I also heard they actually get charged half of the service cost and collect full price from the customer.

Pretty standard - there's a cost price, a trade price, and a retail price for the service.

Some ADs (WoS among them) charge more - an additional cost ostensibly for shipping & insurance. I prefer shipping myself, as I not only over-provision on packaging, but also ensure pictures are taken at every packing step. Couriers, like insurance companies, will use any excuse to avoid a payout.

TAG Heuer service experiences

YY77

bdev

YY77

Albert-AMG

flawless

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