Never buy Tag Heuer Connected watch

Calibre11

As a rule, I don't like the forums being used as the vehicle to carry out a threat ("fix it for me or I will post on the forums")- doesn't seem right. But I get your frustration.

I can't answer any specifics on why your watch, but my guess is that if you are still in the Warranty period, then you'll be fine. If you are outside the Warranty period, I don't think TAG Heuer or any other brand would repair as their cost. I actually don't know if it is possible to repair these watches- I think its a case of replacing the module.

ddaenen1

So when did the original Connected came to the market?

D Derekwg88

I bought my Tag Heuer connected watch since it first came out to the market, even now I still have all the sticker on the buckle as I did not even wearing it more than 10 times as there battery is suck and about 2 weeks ago, take it out and try to recharge it and see how it work but it was not working even after 24 hours charge, once it was off the charge for 10 mins, it shut off and I contact with Tag Heuer and they told me to reset it and I try it few time with charging on but still not working right and I below it was the battery issue . This is was they mention on the email, they could not open the watch to do any repair at all and that why they offer replacement program with paying $1800 to change they automatic watch and this is stupid, they should let the customer know if this watch warranty expires the watch will become a garbage and I reply back to them and email them back on 1/14/2020 mention I want them to fix but I am not interested on their replacement program and they must fix it for me as this is not a cheap watch or I will post it to the forum and they never reply back to me since. This is not the right way to do business as a turtle hiding in their shell with out any reply to a customer, please see the screen shoot from their reply email

D Derekwg88

I never see a watch brands telling customer they could not fix it, if this is the case, they should alert customer when they bought the watch and not telling us that why we offer upgrade with $1800 for automatic from their brands. I think most of the owner buying it is because it was a connected watch, if we have to give up what we are looking for to a automatic watch and spend $1800 is not fair.