Carrera Connected Calibre 5 Exchange Watch SAR2A80

G giantrust

After talking to the store I bought my Connected 46mm from originally plus a couple of other local watch stores about the 46mm exchange deal, I have had to come to the conclusion that Tag Heuer just are not taking this seriously.
My first port of call, the store i purchased my connected from, at first denied any knowledge of a special edition exchange deal.
After a couple of phone calls, I was informed that all exchanges needed to be done through Tag themselves, contrary to what Tag had told me via email a month before.
Suffice to say the other local Tag stockist I approached had no idea what I was talking about but did offer to part exchange it towards a new watch !
Not wanting to share wernerga3 experiences I think I might have to have a day out to my nearest boutique.
I just wish Tag had made the exchange process a little easier to navigate.

G giantrust

Thank you TGHC45, just disappointed that the front line Tag stores don't seems to have been brought up to speed on the products they are selling, Is it too much to expect that the store you bought the original Tag Connected from would know the details of the exchange ?

TGHC45

I agree ..

wernerga3

Got an update- so figured I would share:

My order was placed 5 weeks ago today (about 2-3 weeks after the connected watch was returned). They initially said 4-6 weeks for the replacement special edition, but today that changed for the worse.

I was informed by the sales staff at Tag Customer Support that the special edition has been sold out for months, and the allocation for the United States is not a priority for Tag right now as they are feeding European countries with their orders first. They said that Tag wholeheartedly underestimated the demand for the SE watch, and that they are building new ones from scratch as we speak in Switzerland to feed the world-wide demand.

I was told there is a waiting list of USA customers who have sent back their connected AND paid in full (basically you got an order number). I was also told that not every person on the list can expect to receive a SE watch as there is only a limited remaining amount being built and it is first come-first serve basis. I was told I am near the top of the list, but that anyone at this point that tries to submit an order would be told that they should not expect to receive any of the USA allocated SE watches. HARSH!

They also said that the expected delivery date is now pushed back an addition 12-14 weeks (end of Nov, early Dec) for any first USA allocations. I mean there really isn't much turning back now- they have my money and my connected is probably gone too.

I feel like I am trying to get on the waiting list for the ultra rare Porsche 911 GT3RS allocation- Like I need to fight to get this watch when the opportunity to purchase one was essentially guaranteed to me upon purchasing the connected 2 years prior. That was part of the reason I pulled the trigger on the connected in the first place- I liked the trade in program! Very deceiving in the end.

TGHC45

Is it this you after @wernerga3 ?

Hubert

If the special edition is no longer going to be made, then they should simply offer the Modular Calibre 5 module with the strap, or the option to pay more to get the Calibre 16 chronograph module.

Watchtiger

In my opinion waiting for a watch is no problem and makes it even more desirable, altough it's more common with the real high end watches, as far as I know. But if they would not stick to the promised possibility to upgrade at all, it would be very disappointing. Even more since the Slogan was 'connected to eternity'.

Hubert

Keep us posted @wernerga3 hopefully they will resolve your case soon.

wernerga3

Got an e-mail yesterday saying that there was an unexpected shipment of the special edition 46mm watches and that mine is on the way fed ex 2nd day with signature. Not bad! Only 1 additional month I can live with! Will add photos when it arrives.

Hubert

Thanks for the update; looking forward to the pics!

wernerga3

It arrived-
I am technically a millennial, so I guess you could say the program worked as planned for Tag. Sell me a tech-y connected watch, trade me into my first mechanical tag two years later, and create an ongoing customer. While their exchange/customer service dept could use some work, the quality of the time piece trumps all the aggravation. But more than them being successful in their long term plan, I feel now that I have a sentiment as there is a story behind the process- not to mention you cannot just go out and buy this watch off the shelf. Millennials like a good story, and this exchange program offers them that.

Here are some pictures. Just like the connected- but lighter. The face has a nice sunburst effect in the light too.

G giantrust

After talking to the store I bought my Connected 46mm from originally plus a couple of other local watch stores about the 46mm exchange deal, I have had to come to the conclusion that Tag Heuer just are not taking this seriously.
My first port of call, the store i purchased my connected from, at first denied any knowledge of a special edition exchange deal.
After a couple of phone calls, I was informed that all exchanges needed to be done through Tag themselves, contrary to what Tag had told me via email a month before.
Suffice to say the other local Tag stockist I approached had no idea what I was talking about but did offer to part exchange it towards a new watch !
Not wanting to share wernerga3 experiences I think I might have to have a day out to my nearest boutique.
I just wish Tag had made the exchange process a little easier to navigate.

G giantrust

For those who are about to take the plunge...................... I dropped off my Tag connected 46 with case, box, all accessories, warranty card etc. at a tag heuer stockist near me, for option 2, with the promise of a 6 week approx turnaround.
9 weeks later i am still no closer to doing the "exchange".
So far I've been told, at 6 weeks, Tag are waiting for supplies of the Lungs to arrive, then, Tag are waiting to get the mech head unit into stock and at 8 weeks Tag themselves informed me "your watch is ready to ship, we are waiting for a till receipt (copy) from the store".
At 9 weeks I've have now been told that they are still waiting for the parts and Tag support would phone on friday 14th Dec. to let me know what is going on.
Inbetween these times the store informed me that Tag had told them, that I could not have the exchange due to me taking my watch to a different store from the one i originally purchased it from, despite advising that I could do the exchange at ANY tag Heuer stockist in the email I received when I first enquired about the exchange deal.
Slowly losing the will to live, I will let you all know if i ever get my exchange watch.
And yes you guessed it, Tag Heuer support didn't ring back on friday !!!