That sucks!!! I suppose you've gone through the T&Cs that TAG has on it's page with regards to compensation for a watch which is stolen/damaged while in their possession. The only other thing that I can think of is if you have a separate insurance on the watch, then you can possibly claim for the loss from there, but sometimes the insurance wordings require the watch to be in your possession at the time when the watch "disappeared".
That sucks!!! I suppose you've gone through the T&Cs that TAG has on it's page with regards to compensation for a watch which is stolen/damaged while in their possession. The only other thing that I can think of is if you have a separate insurance on the watch, then you can possibly claim for the loss from there, but sometimes the insurance wordings require the watch to be in your possession at the time when the watch "disappeared".
I would say you should be, but it all depends on what you can prove, and unless you want to write to a newspaper or other consumer group, are kind of stuck with what Tag Heuer decide you are entitled to. It sounds like it's already an established fact that it went missing in their possession. I presume you have subsequently provided Tag Heuer with proof of the current value of the watch and it is reasonable/fair market value rather than just unrealistic asking prices on Chrono24.
Also, why should've TAG used a private courier? Did they commit to using one and they didn't? A 6000$ watch is not that high a value which would warrant using a private courier. In fact you can insure your courier during transit at a higher courier price. If TAG under valued the insurance, then that can be taken up with them through a lawyer.
Most people usually have additional insurance on their watches, either as a standalone insurance or tied up with their home insurance. By your response, I don't think you had one. If you had one, you could've possibly explored that option for getting the rightful compensation.
do you have an independent valuation for this assumption or is it based on C24? C24 or any other online portal will not be considered a credible source for evaluating a watch's price as those are the prices defined by the individual consumers based on their opinions. You'll find the same watch ranging from 3000-10000 $ for example on these portals (might be an exaggeration, but you get the idea).
Best to talk to a lawyer in your country on the matter.
Most insurances cover only purchase price unless you insure separately for specified height value, claim on your house insurance if you had it registered with them at a higher value? or maybe as new for old policy?
This scenario is bonkers, considering they are prepared to pay out the current market value and not the value of a new replacement, when in actual fact it would be cheaper for them to provide an agreeable replacement to you from their new stock surely?
