What phone did you have before? I believe that this should be a problem with Samsung UX skin on top of Android. I also have a couple of issues with my Samsung from work, but my TAG Heuer Connected 45 is tethered to my private Sony. Guys, if you want seamless integration between your TAG Heuer and your phone you should avoid iPhones, as well as Android manufactures who create heavy skins on top of Android (like Samsung, LG, Huawei, ZTE, Xiaomi etc). There are excellent stock or nearly stock Android phones from Google, Sony, Nokia etc. My Sony Xperia XZ2 has an awesome display, great camera, super fast updates and of course it plays very nicely with my Connected 45.