Heuer 02 - Date window malfunctioning

imagwai

I wouldn't necessarily trust the word of a boutique rep. Some are knowledgeable, but to some it's just a job, or they might be new and not know what a quick-set function is.

BPD

Hmm, seems like what you have been told by the Swedish TAG Heuer agent is not accurate. I have not worn my Autavia is some time but I do remember using the quick-set for the date the last time I wore it. Seems like it's a defect with your watch so hopefully it will be resolve soon.

imagwai

I wouldn't necessarily trust the word of a boutique rep. Some are knowledgeable, but to some it's just a job, or they might be new and not know what a quick-set function is.

Jim Dollares

But according to @Lugduno its the official TH agent in Sweden that claims it, not only a boutique. If the official import agent is giving out false information its really really embarrasing

Lugduno

My AD/Boutique has not said anything regarding quick-set, it's the Swedish TAG agent who has given me this information in their email. I explained the whole situation in an email and they (Swedish agent) wrote that something like "I can't answer whether your switch of date is normal or not since there are many versions of setting the date in different movements, some act just as you describe and some have an direct or semi-direct switch of date. We don't have any closer information regarding your movement, but have contacted the TAG Heuer Technical Advisor".

So hopefully it's just my movement being a bit tricky (if that can ever be a good thing). I've sent them another email asking for their advice as well as asking my AD, who suggested to hand it in for a closer look. I guess we just have to wait until I get back to Europe and can hand in my watch!

Jim Dollares

Its interresting that they need to contact a technical advisor at TH to know about the date function on one of their current top movements though. Thiiiis daaaay shall be remembered as a shameful day for the Swedes 👎

Looking forward to your next update on the matter

Lugduno

I understand them, I bet that the Swedish agent haven't had too many of the Heuer02 sent to/via them or maybe haven't really read up on the movement except for the papers they have. You can't know everything and that's completely fine. With that said, I'm playing a different nationality card than the Swedish right now...😉

Jim Dollares

Why you always have to be the mature one reasoning like that, understanding people 😁

G grmontague

I used the quick date set feature on my Heuer 02 JH 85th Birthday edition this morning.

Hadn’t worn it for a few day and had to set the time and date this morning and used the quick date set to advance the date forward 4 days.

I would assume the non 85th edition Autavia would therefore also have the quick date set feature.

Lugduno

I understand them, I bet that the Swedish agent haven't had too many of the Heuer02 sent to/via them or maybe haven't really read up on the movement except for the papers they have. You can't know everything and that's completely fine. With that said, I'm playing a different nationality card than the Swedish right now...😉

Lugduno

Bumping this thread since I picked up the watch from guarantee service yesterday. Everything went really smooth, the AD was lovely and the watch works like a charm after a few weeks at the Swiss spa. But wow, I didn't realise how much I had missed it until it was back on my wrist again!

Thank you for all the answers and help you gave me in this hard time!😀

(And since posting without pictures are sad, here's the beauty again!)

Lugduno

Bumping this thread since I picked up the watch from guarantee service yesterday. Everything went really smooth, the AD was lovely and the watch works like a charm after a few weeks at the Swiss spa. But wow, I didn't realise how much I had missed it until it was back on my wrist again!

Thank you for all the answers and help you gave me in this hard time!😀

(And since posting without pictures are sad, here's the beauty again!)

Wellton

I had to return my CBE2111 for the exact same reason a few days ago 🤬
The date started to get stuck, stopping the change half way 😡
I could still "quick change" the date and by turning the hands manually the following morning but the watch couldn't do it by itself 😕. This happened 4 times before I realized I had to return it for service.

The 02 seems to be protected against changing date end time during the critical hours 9PM to 3AM
The crown is even impossible to pull out between 9PM and 2AM so they can't say I caused it 😎
That plus the fact that I've known that you can damage the watch if you try to adjust the date or time during these critical hours for about 40 years 😁

Did it take a long time to get it back from service?

Lugduno

This seems to be somewhat of a common issue on this reference. Of course, you can set the date every morning yourself, but that's not really what you plan when buying a watch of this price class.

For me it took exactly 9 weeks, the watch sent to Service Center and then to Switzerland since these apparently lacked the credentials for this new calibre.