I am kind of regretting sending it in with the strap and clasp, though - although genuine parts, they are not original to the watch, so hope they don't end up going astray during the service.
My Carrera Calibre 360 has been sent in this week for the 3rd time in a year for a date change issue still persisting after a complete overhaul, I received the TH tracking code today with est. end of repair of 29 jan 2021 but know for sure it won't be repaired by then. Last time it took 4 months before being returned and within a week I knew the watch still had the issue.
I skipped the AD this time and sent it in via their shipping option, must say it was quite nerve racking whether it wouldn't get lost.
Ouch talk about bad luck. Terrible to get the watch back multiple times with the same issue!
Shouldn't, I generally don't send watches in on a strap if I don't need to but I've always gotten them back when I have
My Carrera Calibre 360 has been sent in this week for the 3rd time in a year for a date change issue still persisting after a complete overhaul, I received the TH tracking code today with est. end of repair of 29 jan 2021 but know for sure it won't be repaired by then. Last time it took 4 months before being returned and within a week I knew the watch still had the issue.
I skipped the AD this time and sent it in via their shipping option, must say it was quite nerve racking whether it wouldn't get lost.
I sent in using their pre-paid mailing kit also. Was a bit nerve-wracking too. I sent it in between Christmas and New Year, without realizing they were closed till 4th Jan and the tracking could only tell me it had been delivered to a PO Box, where it sat until they re-opened (+3 days to allow for Covid quarantine period apparently!).
Great - just got a new update!
"Please be advised that in order to complete the above repair we have had to order some components from the manufacture in Switzerland, this may extend our usual turnaround times by approximately 4/6 weeks"
🤦
Makes you wonder how they are delivered that it takes 4-6 weeks... I mean assuming the parts aren't made to order, then they are in a box somewhere just waiting to be picked and packed.
Makes you wonder how they are delivered that it takes 4-6 weeks... I mean assuming the parts aren't made to order, then they are in a box somewhere just waiting to be picked and packed.
Probably coming as part of a regularly scheduled shipment, rather than sent solely for this service purpose, is my guess.
Was it important for you to have it serviced by TAG Heuer? Did it have specific issues that couldn't be solved by a third party watchmaker? I've also heard horror stories about servicing times and bills. Not too keen about sending a watch there, unless under warranty.
