TAG Heuer Connected Calibre E4 Screen Detached twice, even after repair, what should I do?

6 months ago I returned my E4 because the whole face had detached from the watch, no idea why and wasn’t told. 2 months later I got my watch back repaired. 4 weeks ago on holiday I couldn’t believe my eyes and it’s happened again. Back to the shop for it to be sent off. Technical services have told me it was accidental damage from being dropped. It has a tiny chip in one of the arms that holds the bracelet. And they want to charge me £515 to have it fixed. Firstly I have no recollection of dropping my watch and if it was dropped surely that’s not enough for the whole screen to drop out or secondly maybe it wasn’t repaired correctly the first time. No idea what to do now to escalate, any suggestions?? Thank yo

If that's what they've stated, there's likely no gainsaying them - they've got an excuse, and they'll stick to it.

If the display is working but just coming detached, get them to return it and either work out how to reglue it yourself or find someone to do it for you.

Thank you for your reply but I won’t let it go. I will take them to court if necessary

Could point out to them the accelerometer in the E4 and ask them to check logs between when you received it back from them the first time, and when it was sent back the second time.

What ever became of this. Mine is in the shop for the second time within the first year as well right now. A gentleman is posting on my complaint that it has happened to him twice during the first 6 months of ownership. If court is a real option we should join together. Tag has a chance to make this correct before I start making their life miserable.

Hi all, this exact situation just happened to me today while on holiday in Thailand. My watch is less than 4 weeks old. The screen has become completely detached from the watch body, bar one flat cable. I have never worn it in a sauna or spa etc and have definitely not dropped it. I noticed the screen was loose while swimming so now the whole watch is dead. It will not turn on of course, due to water ingress…

How has anyone gone with having this issue fixed permanently by Tag? Reading the above does not fill me with much hope to be honest.

I’m in Thailand for the next 2 weeks so I won’t be able to take it into the store I bought it from until I’m back in Australia. Disappointed does not even begin to describe this experience…

After a lot of arguing on mine (where the screen also popped off in the pool) I'm getting a new watch, even though I'm out of warranty - although I had to point out UK consumer rights law to get them to agree. You're inside 4 weeks, so you should be fine, but the Tag center were inventing non-existent damage initially to try and wriggle out of it. Fortunately had gone taken it back to the store which had performed a fairly detailed physical examination before taking custody of it

Thanks @Saintsman ridiculous they tried to wriggle out of it. Sounds like a major design flaw to me… Will update here once I’m back and have taken it to the store.