Keiz, the problem is not the TAG Connected in general (which one do you have? the first generation 46, or the current Modular 45?)... the problem is just your Connected unit, which has some technical problems and should be repaired or replaced. It’s still covered by the TAG Heuer warranty (2 years for the Connected), so don’t worry about.
I have my TH Connected Modular 45 since 7 month ago, wearing it almost every day, and I’m really happy with it: I never had a similar frozen experience, I never had to reset it, it perfectly works connected to my iPhone X, with very good and reliable bluetooth connection, receiving all the notifications, etc. And the watch is even better after last Wear OS update to 2.1
So it’s clear the problem is your TAG Connected. Maybe your unit was wrong from the beginning and never worked properly. I hope you can solve this with the TH warranty, and then enjoy your TH Connected as I do

Click to expand...