Ownership Experiences- 2017 TAG Heuer Connected E2 Modular 45

ddaenen1

i just updated watch and IOS app. At first glance, a big improvement for me! My contacts from the iPhone synced straight away, an issue i had been having for quite some time and never got it resolved. Also google fit on the app works like a charm and i really like the notification settings in the app. I can't be bothered by not being able to change the faces via the app. Never used that feature anyways.

Me very happy!

Good Times

Take it to a dealer. So many of us have iPhones and personally, in my near 9 months of ownership, I've never had connection issues. There has to be something up.

C chrisuk

Mines been back to Tag on other warranty related issues and they checked the connectivity and said it was fine.

The connection to 3 iPhones during the past 12 months has been so intermittent, so it can’t be the phone hardware.

I’ve updated the iOS version today (this normally solves certain issues for a small amount of time), reset the phone/watch connection and it still won’t connect.

Last resort is another factory reset, but I’m fed up now with having to reinstall apps, android pay cards, watch maker faces etc, every time the watch doesn’t want to connect.

It’s definitely put me off Tags for life.

Good Times

Take it to a dealer. So many of us have iPhones and personally, in my near 9 months of ownership, I've never had connection issues. There has to be something up.

vicsalt

Many of us purchase our TAGs via local jewellers who have no technical knowledge around smart watches etc, they sell jewellery including watches. We do no all live next door to a TAG boutique , taking it to the shop we purchased from is useless. Just as well ask at the local pet store.

Secondly there are still many on this group who suggest they have no issues with iPhone / TAG partnership, another frustrating pointless remark, great well done your lucky you've never had a issue. Most people have .

Personally my experience has been poor, however I have had the best 3 or for days since the various updates from google etc, so I'm keeping my fingers crossed.

kwilcox

Weird. Did you try uninstalling the Wear OS app on your iPhone?

C chrisuk

For everyone experiencing iOS connectivity issues, give this a try. I thought I’d try once again resetting the phone back to factory and starting over, but I ended up back in the same boat (no connection), or the process got stuck on the phone sending details to the watch.

I tried a mountain of things (over 2 hours messing about), and eventually (touch wood), this has worked:

On the Wear OS app (or Android Wear if not updated), in advanced settings, click on disconnect Tag Heuer. This should disconnect your watch and kick it into a factory restore status.

Whilst the watch is loading, open up your settings and click Bluetooth. Click the little “I” next to the Tag Heuer entry and forget the device.

Now make sure you then update to the latest iOS version (currently iOS 11.3).

Physically remove the Wear OS/Android Wear app from your phone (don’t just update, it doesn’t work properly. When I deleted my app and downloaded again, I got a brand new interface, even though the previous version said it was the latest one).

Reboot phone.

Re-download the Wear OS app from the App Store.

Back to the watch now which should have restored. Select your language and basic options then when prompted, open up the Wear OS app on your phone and follow the prompts until your phone has paired and your Google account details have been sent across (mine failed 3 times at this point whilst doing various other tasks, but I’m assuming if you follow the process as above, this should work first time).

When all ready, ensure you open the Play Store on your watch, swipe down and select my apps.

Update any which need updating. Check that the following list of apps are now installed and fully updated on your phone, if any are missing, download them:

Connected Tag Heuer
Google
Google Fit
Google Pay
Tag Heuer Connected Apps
Wear OS by Google smartwatch
Google handwriting input

Now check to see if your watch is connected to your phone and everything is working as intended.

Good Luck !!

Rkick07

Problem with me is that I cant pair to begin with so threes nothing to disconnect.

C chrisuk

Mine wasn’t connected, but you should still have the option to disconnect and reset watch.

If you’ve never had it connected, then there’s a bigger problem.....