If it was me, I wouldn't let it drop until I was fully compensated. Taking them to small claims court if necessary!
I agree 100%.
You brought the watch to them as a trusted AD to return to TAG Heuer. They lost it. You didn't buy it from them in the first place so a store credit is not a suitable method of compensation. A full refund including the costs of FX, shipping, etc is all I would be accepting.
Let them have it with both barrels.
I've already spoken to TAG, who effectively washed their hands of it as the package was marked as delivered back to the Tourneau, which is when it was "lost". But I do appreciate the help if you think you may have more pull with them 😀
It's absolutely true but it's such a hassle to do, and I'll bet Tourneau's terms of service have some clause protecting them from suit anyway
Have you also looked into whether your insurance covers the loss? And have you considered involving the police since this is likely to be a theft? Even if it's unlikely to get a result, it might make Tourneau think twice about compensating you properly if they know they have a police investigation pending.
theft is a major pastime here in San Francisco and the police can't be bothered with such things
I hate it. Did I mention it's the most expensive place to live in the US?
I hate it. Did I mention it's the most expensive place to live in the US?
I think I saw a video named something like "why San fransisco is a shithole" but I thought they were exaggerating 😁
Is Tourneau a big place? Would they immediately know who you are if you walked in? The voucher is only valid in one store? I would maybe try to negotiate down on a watch I wanted and only then pull out the voucher.
Most likely it would limit their costs to the original list price, not the flippers price, at any rate.
