It's a bit annoying that on a $2K+ watch, I have to routinely factory reset my watch to re-establish the connection with my phone. Restarting the phone + watch doesn't fix the issue. My iPhone constantly appears as "unavailable" on my watch's bluetooth settings screen.

I also had the same problem with the same watch when I used an Android phone.

It kind of makes me want to give up on using this watch.

Venting done for now. How do I avoid a situation like this? Hitting the big red button (factory resetting) watch should be a very rare necessity but I've had to do it multiple times now just to use the watch.

 

It's on Wear OS. I wonder if it's because I had the Wear OS app installed on my iPhone separately from the Tag Heuer App.

 

I'm experiencing the exact same problems - and I've downloaded and have been using the new Tag Heuer connected app exclusively. Nearly every time i turn off or reset my phone, it unpairs the watch and starts a cascade of glitches in the app/connection, ultimately resulting in the need to reset the watch and lose all prior saved data. This is a rather serious bug, and I would expect much better from such a brand as this.

 

Question, have you deleted the wear OS by Google from your phone, I have seen having both apps installed cause connectivity issues.

If that doesn't work, I suggest taking it to a boutique that has a flash station

 

I've avoided the issue for a while by deleting the separate Wear OS app and simply using the Tag Heuer Connected App. The TH Connected App should warn users about this conflict, but oh well.

 

I did delete the Wear OS app. I'll try taking it to a boutique- I'm not familiar with "flash station" - is that a term for a tag heuer store that also offers tech support for Connected smart watches?

 

Yes..Reflash station to be exact--a laptop and a dock the watch is connected to that resets the watch completely and updates to latest software

 

Mine is a week old and I’ve already called Tag to tell them I’m taking it back this week for a full refund. Being told it’s “normal” to do a couple of factory resets in 1 week by the rudest Tag employee I’ve ever spoken to was reason enough without this crock of crap around my wrist.