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Connected E4 Golf Edition fails on system update

  1. Scott Slade

    Scott Slade Aug 29, 2022

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    Question about the Connected Golf Edition, I just got one but I can't seem to install a system update on it. It works just fine without the update but it tries to do the update when it's on the charger, it definitely downloads the update(so I know bluetooth and wifi are working) but crashes every time it tries to install the update. I've tried a factory reset this morning but it still crashes when trying to do the update. Anyone else with this watch have this issue? Also anyone have a link to see what the latest software versions are? I can't seem to find that information.
     
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  2. TimO

    TimO Aug 29, 2022

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    I have the E4 Golf Edition and mine updated several days ago without issue.

    Click the crown go to settings, go to system, and then about.

    My Android version is 9
    My Wear OS is 2.38
     
  3. Scott Slade

    Scott Slade Aug 29, 2022

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    Thanks, I see that My Wear OS is 2.38 I don't see a particular Android Version, I just see that it says Android Security Patch level: December 1, 2021 - This makes me think I need an update but I'm not sure as this is the only Android device that I own.
     
  4. TimO

    TimO Aug 29, 2022

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    Just checked and my Android security update is May 1, 2022.
     
  5. Albert-AMG

    Albert-AMG TAG Heuer Forums Moderator Staff Member Aug 30, 2022

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    Is your Golf Edition E3 or E4?
     
  6. TimO

    TimO Aug 30, 2022

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    image.jpg Mine is an E4.
     
  7. Scott Slade

    Scott Slade Aug 30, 2022

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    Mine is an E4 as well, TH sent me some hard reset instructions that were pretty robust. I then reset up the watch and tried the update again, it still fails on system updates. At that point I called customer service and was told if I did all of that and it is still failing to update that I would need to send the watch in for repair. Since I just got the watch on Thursday, I find it ridiculous to think I should have to send it in for repair, so I boxed it and just shipped it back for return. I'll stick with my Garmin.
     
  8. TimO

    TimO Aug 30, 2022

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    I’m sorry that you have had problems and hope that you enjoy the Garmin.
     
  9. Scott Slade

    Scott Slade Aug 30, 2022

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    Well, it's not a luxury watch but it works great on the golf course and I can play 3 rounds on one charge. I meant to post the steps for a hard reset that TH sent to me so I'll post them here in case anyone needs these down the road:

    1. Hold the crown and bottom pusher for about 10 seconds (options to power off or restart will appear, keep holding until these disappear)
    2. Press the top pusher 3 times until you see “Recovery mode”. Press the crown to select.
    3. When you see an exclamation point in a red circle hold the crown and swipe up
    4. On the recovery menu swipe down 5 times until you’ve selected “Wipe cache partition”
    5. Select “Yes” and confirm your selection
    6. On the recovery menu swipe down 4 times until you’ve selected “Wipe data/factory reset”
    7. Select “Yes” and confirm your selection
    8. Select “Reboot” to restart your watch
    9. Your watch should reboot to pairing mode and you will have to re-pair to your phone
     
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  10. Andy kim

    Andy kim Sep 1, 2022

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    is there any scratch issue for titanium version?
     
  11. TimO

    TimO Sep 1, 2022

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    I’ve had mine for over 4 months, wear it every day, have played 36 rounds of golf with it, and there have been no issues whatsoever.
     
  12. Andy kim

    Andy kim Sep 1, 2022

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    thanks.. i am thinking to purchase between titanium version vs regular stainless version......
     
  13. TimO

    TimO Sep 1, 2022

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    I’m very happy with my titanium golf edition E4 and as I said above, it has become the watch I wear every day.
     
  14. Rob Willison

    Rob Willison Sep 7, 2022

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    If it helps anyone deciding between titanium version vs stainless:
    I have the titanium golf edition E4 as well. It's my everyday watch, absolutely love the design aesthetic, feel, and battery.
    Recently had a pretty nasty bike accident and while I had a few scrapes, the watch wasn't damaged at all. I put on a screen protector and that got completely cracked, but to my amazement the watch was fine, no scratches on the bezel, and no scratches or cracks on the screen once I removed the protector.
     
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