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Connected E2 Modular 45 Bezel has fallen off?

  1. MIKEYP74

    MIKEYP74 Jan 3, 2020

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    1578087998862755980894677053135.jpg Good evening all,

    This is my first post since finding the forum, so go easy!

    I have a modular Connected 45, and yesterday whilst taking down the Xmas decorations (bah humbug) the blue bezel around my watch face has fallen off, and I cannot find it anywhere.

    I have since contacted Tag, and I have to send my watch in for assessment, which may take up to 8 weeks. My watch is still under warranty but I just wondered if this is a common problem, and has it happened to anyone else. And if so is it covered under warranty or chargeable?

    Many thanks
     
  2. Albert-AMG

    Albert-AMG TAG Heuer Forums Moderator Staff Member Jan 4, 2020

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    Hi and welcome!

    Yes, another forum member here had a similar problem, and his watch was repaired by TH (under the two years warranty): bezel replaced, not the full watch
    https://forums.calibre11.com/threads/poor-quality.80269/#post-1042316

    And I think this other member just repaired/glued it himself:
    https://forums.calibre11.com/thread...onnected-modular-45.54621/page-60#post-793656

    And this member had same issue:
    https://forums.calibre11.com/thread...nnected-modular-45.54621/page-95#post-1153993

    This bezel is just a cosmetic part, so if it happens out of warranty, I would just glue it (if you find it) as suggested here by @BMW Works :
    https://forums.calibre11.com/thread...nnected-modular-45.54621/page-95#post-1154615
     
    BMW Works and MIKEYP74 like this.
  3. MIKEYP74

    MIKEYP74 Jan 4, 2020

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  4. MIKEYP74

    MIKEYP74 Jan 4, 2020

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    Hi Albert,

    Thank you very much for the response and the link to the other threads. Been through every box so far and cannot find so it looks like a watch trip to Switzerland.

    Many thanks
     
    BMW Works and Albert-AMG like this.
  5. ddaenen1

    ddaenen1 Jan 6, 2020

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    Something similar happened to me with my Calibre 5 analog module. The ceramic bezel just fell off when i was wiping my hands. I glued it back on myself using contact glue i use for my RC cars and it sits solid as a rock now. I do agree though, this shouldn't happen on a watch of this price point.
     
    Snowy and BMW Works like this.
  6. brmtown

    brmtown Mar 8, 2020

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    Has this happen to anyone else and the watch was outside the warranty? The bezel fell off alone with the plastic insert. My warranty expired Jan 2020, so I'm wondering if anyone else had the same issue before I reach out to Tag. Thanks in advance.[​IMG]
     
    Edited Mar 8, 2020
  7. Albert-AMG

    Albert-AMG TAG Heuer Forums Moderator Staff Member Mar 9, 2020

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    This bezel is just a cosmetic part, so if it happens out of warranty, I would just glue it as suggested here by @BMW Works :

    https://forums.calibre11.com/thread...nnected-modular-45.54621/page-93#post-1154615
     
    BMW Works likes this.
  8. Cbirch27

    Cbirch27 Mar 9, 2020

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    My bezel fell off and was lost, my warranty expired last March, I sent it off to LVMH Manchester in early January, they sent it off to Switzerland and it was repaired for free as a gesture of goodwill. Overall it took about 5 weeks as the Black ceramic bezel was out of stock.

    They did give me alternative colours/materials to replace it if I required the watch back sooner. The service I received was excellent to be fair.
     
    Hubert, BMW Works and Albert-AMG like this.
  9. BMW Works

    BMW Works Mar 10, 2020

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    Nice done TH. I think they still have lots of parts on stock.
     
    Albert-AMG and Cbirch27 like this.
  10. frank reed

    frank reed Jul 18, 2021

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  11. frank reed

    frank reed Jul 18, 2021

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    Hi I've now had two connected watches and both the bezels have come off. i have a feeling if you shower or swim in them it loosens the bezel.
     
    Tag watch.jpg
  12. Albert-AMG

    Albert-AMG TAG Heuer Forums Moderator Staff Member Jul 18, 2021

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    BMW Works likes this.
  13. danwel

    danwel Feb 22, 2022

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    Just reading a few older posts as i am interested. My bezel has twice fallen off, once i had it and once i never and both times Tag replaced it out of warranty.

    Just curious but can you buy another bezel fro anywhere online without going through Tag ??
     
  14. cassis

    cassis Feb 22, 2022

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    That's the problem with watches made in China...
    @Albert-AMG ;). (just kidding :D)

    More seriously, I though initially that the bezels were part of the modular concept and could be purchased separately to change colors... but discovered they were part of the module so new modules should be purchased to get other colors...
     
    Jim Dollares likes this.
  15. danwel

    danwel Feb 22, 2022

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    I've seen the odd jibes about the watches made in China and not "Swiss Made" so just getting up to speed on things now lol