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Connected E2 Modular 41 won’t work when off charge

  1. Robin A

    Robin A May 25, 2022

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    Hello
    I have a 40mm connected. It charges and works fine when connected to the charger but when I take it off the charger it appears to switch off, disconnects from the app and just has a black screen. It won’t turn on again until it is re connected to the charger.
    Any help gratefully received.
    thanks
    Robin
     
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  2. neowatch

    neowatch May 25, 2022

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    Battery not holding charge. Unlike the connected modular 45, I have never found a new battery for this watch.
    Have you not used it for a long time ?
     
  3. Robin A

    Robin A May 25, 2022

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    Many thanks. It is second hand so may not have been used for a long time. However when I connect it to the charger it says it is 100 per cent charged so I am not sure it is a battery issue. Could battery?
     
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  4. neowatch

    neowatch May 25, 2022

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    Batteries can behave like that when faulty. I’ve seen it before myself. I can’t say 100 percent I’m right but most probably. When you first had the watch did it charge up from zero or has it never worked ?
     
  5. Robin A

    Robin A May 25, 2022

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    It’s never worked unfortunately.

    So it is not possible to change a battery or get it repaired?
     
  6. neowatch

    neowatch May 25, 2022

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    Can you send it back ? Was it from eBay ? With these smart watches you cannot let them become fully empty of charge, max six months and the battery is useless. The batteries for the bigger version is readily available and can be changed with some dismantling. However I have never seen or know what battery is in the 41mm version. I will ask around for you.
     
  7. Robin A

    Robin A May 26, 2022

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    thank you
     
  8. neowatch

    neowatch May 31, 2022

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    Sorry, I have found nothing on where the batteries can be found. Sometimes just the watch head comes up for sale on eBay for a couple of hundred pounds. You can also try and find the mechanical head 41mm cal5 to fit the lugs/strap so that you can use it still. This is basically what I’ve done, so I can carry on using the straps etc long after the electronic head is gone. If you cannot send it back then there is no harm in trying to open in and see what you can do.
     
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  9. Robin A

    Robin A May 31, 2022

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    Thanks very much - people like you make this thread so helpful for the amateurs like me!
     
  10. neowatch

    neowatch May 31, 2022

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    Many thanks. Good luck in what you decide. There are not loads of 41mm watches around. Made in relatively small numbers.
     
  11. nick911

    nick911 Jul 31, 2022

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    Hi,
    Did you find a solotion to your problem, my 41 is doing exactly the same thing?
    cheers
    nick
     
  12. Robin A

    Robin A Jul 31, 2022

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    No luck yet. I want to take it to a Tag shop but haven’t had a chance. If you do get a solution in the meantime I’d be grateful if you could post it here.
    It’s so frustrating…
     
  13. Akineton

    Akineton Aug 1, 2022

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    I recently bought a module-only E2 41 from eBay. I suggest you save a search and enable notifications. You will get across one in a few weeks.
     
    Albert-AMG likes this.