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Cal. 11 Vintage Heuer Monaco (Reissue) Service

  1. David Hole

    David Hole Sep 10, 2022

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    Hello all,

    I was hoping you will be able to offer some advice with an ongoing issue I am having.

    I own a vintage reissue Heuer Monaco, which I sent off to Tag for a service some 10 weeks ago, via the Tag Heuer Boutique (I have since discovered is Watches Of Switzerland).

    When it was returned 6 weeks later, the secondhand for the stopwatch fell off that same day. As you can all imagine, I was rather annoyed, so contacted the boutique. They asked me to drop it back for a warranty repair, which I did.

    Last weekend I picked the repaired watch up, and initially I was pleased. The watch is running fine and all seemed well, until today when I flipped the watch over and noticed Tag had taken it upon their selves to replace my Heuer Cal. 11 with a Tag Heuer Cal. 12.

    I am absolutely furious, because I believe I now own a 'Frankenstein' watch and it's basically worthless. My intention is to return the watch, tell them to stick it and demand a new replacement Heuer Vintage Monaco Cal. 11.

    Do you agree with my reaction and request, or am I being dramatic?

    Also, is the serial number on the case back also on the movement to match?

    Anyone else had similar issues with the Tag service?
    PXL_20220910_180210272~3.jpg 16628378579002011978814241077674.jpg
     
  2. Yago

    Yago Sep 10, 2022

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    Yeah that’s not cool. Calibre 12 should have the crown on the right in any case so this would affect resale value. I would def ask them to fix this.
     
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  3. David Hole

    David Hole Sep 10, 2022

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    Thanks for your reply, definitely not cool.

    I wonder if the rotor has been replaced, rather than the whole movement then, as the crown is on the other side of the Tag Monaco, as you mentioned.
     
    Edited Sep 10, 2022
  4. Mspeedster

    Mspeedster Sep 10, 2022

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    I'd be furious too! They need to fix that!

    It is quite strange about the rotor, I don't see why'd they replace it unless it was worn. Was it originally in just for routine service?
     
  5. David Hole

    David Hole Sep 10, 2022

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    It was a routine service. I doubt the rotor was worn as I don't wear the watch very often, as like most of us, have a collection and a daily wearer, which this isn't.

    Do you think it's simply a mistake, made when putting the watch back together?
     
  6. Mspeedster

    Mspeedster Sep 10, 2022

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    I'd guess it was more likely a mistake of replacing the wrong rotor than the entire movement. But it does make one wonder if someone else has your Calibre11 rotor in their Calibre12 watch. I don't believe TAG Heuer replaces parts for routine service unless some component needs a replacement, but who knows? Regardless, it shouldn't have happened and they need to make it right.
     
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  7. David Hole

    David Hole Sep 10, 2022

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    I do have my concerns dealing with them after this fiasco. Clearly they couldn't put it back together right the first time, then the wrong movement or rotor has been put in my watch the second time. Really shouldn't happen at a prestigious watchmakers service department.
     
  8. Mspeedster

    Mspeedster Sep 10, 2022

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    Did it have the right Calibre11 when it came back the first time? If so, that's even more strange, because reattaching the hand shouldn't require touching the rest of the movement.

    I'm not familiar with Watches of Switzerland, could it be they're using their own service and not officially TAG Heuer's?
     
  9. David Hole

    David Hole Sep 10, 2022

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    The honest answer is, I don't know. I know it was a Cal 11 when I bought it in 2014.

    It had crossed my mind they were using their own service department, but I was reassured it went off to Tag. The renewed 2 year warranty backs this up.
     
  10. Jim Dollares

    Jim Dollares Sep 10, 2022

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    My guess is there is someone else out there who got his cal 12 Monaco back with a c11 inside it, a simple human error where movements were mixed up and put inside the wrong watch.
     
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  11. Mspeedster

    Mspeedster Sep 10, 2022

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    I've not personally had any issues with TAG Heuer's service, I'm in the US. But there have been other instances of screw ups.

    One member had to send his watch back several times to get it right. https://tagheuerforums.com/threads/02-movement.137797/
    In this case, the watch was sent in for a repair and came back with the wrong colored date wheel.
     
  12. David Hole

    David Hole Sep 10, 2022

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    With the crown being on the wrong side, I'm guessing this can't happen? Maybe just the rotor?
     
  13. YY77

    YY77 Sep 10, 2022

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    My thoughts exactly, I'm guessing it's just the wrong rotor.
     
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  14. David Hole

    David Hole Sep 10, 2022

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    Maybe my case isn't as rare as I thought....
     
  15. David Hole

    David Hole Sep 10, 2022

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    Do you or anyone know if the movements and cases have matching serial numbers, if the movements have a number at all?
     
  16. imagwai

    imagwai Sep 10, 2022

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    When I sent my watch in to TAG for service, I explicitly asked for no case polishing. Of course my instructions were missed but they did own up before the watch was sent back. Thankfully they did a good job on the polish and by way of compensation, refunded half the service cost and threw in a new strap too.
     
  17. David Hole

    David Hole Sep 10, 2022

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    Thanks for the input. I will keep you all posted on how I get on. It's all kicking off 9am Monday morning...
     
  18. Mspeedster

    Mspeedster Sep 10, 2022

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    Since you mentioned Watches of Switzerland, can we assume you're in the UK? @Snowydelrico (who got the wrong date wheel) and @imagwai are also in the UK. Could just be coincidence, or perhaps a trend showing that LVMH/TAG Heuer UK can be sloppy with their service.
     
  19. Jim Dollares

    Jim Dollares Sep 11, 2022

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    A cal11 is just a sellita mounted in the ooposite direction, turn it around and put the crown on the right side and you have a c12. Both use the same dd chronograph module so I think it is possible to get the sellita movement base mixed up and attached to the chrono module.

    But sure, parts could have just gotten mixed up after cleaning and the rotors could as well just have been mixed up.
     
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  20. Pitfitter446

    Pitfitter446 Sep 11, 2022

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    How do rotors wear?
    If they can screw that up I’d be concerned about their ability to do more complex things, one technician to one watch surely not several in bits on the bench at one time, mistake corrected and refund needed here.