Wow, what a painfull story.
I can understand you very well. I had similar trouble when I sold a watch to the USA on Ebay: Ebay took money, PayPal took money, DHL took money. The watch lay at customs in Cincinnati for 2 weeks! Then DHL USA sent the watch back to me. Swiss customs wanted to charge me duty for the watch, which DHL was not able to deliver correctly! I had to send it again! At this point I swore to myself to never sell a watch abroad again!
In the end all worked out well, I didn't have any extra expenses. But I had to make at least 10 phonecalls and write dozens of E-Mails with 7 or 8 different DHL staff members!
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