The catch is.... if you send back a watch that isn't bought from them you have to pay for the postage yourself. As I just found out. But still, that's fair enough. I couldn't understand why they were willing to send me a pre-paid box for a watch that I didn't buy from them anyway. In fact, I can't really understand why they are offering to service watches they didn't sell. Would make more sense to offer free servicing to their customers but only for the watches bought from them.
They did actually send me the pre-paid box, but when I queried the part number on the label WAV5111 instead of WAV511J they said that was the only GC number they could find on my account. So when I cleared that up then she said, oh you'll have to send it to us then.
So much for the VIP treatment - ahahahaha
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