Connected Calibre E4 Factory Reset Watch is locked with password

Hello , got a CONNECTED CALIBRE E4 , that I am trying to do a factory reset, I put a password (not pin #) and don't remember it now, most of the directions online doesn't work. Does any one know the official factory reset procedure when the watch is locked and wont connect to bluetooth etc. need to be able to wipe everything out and start from scratch. watch is attached to my google account currently.
Thank you

I have a similar issue, I remember my PIN and the E4 partially unlocks, then freezes on the settings option so I can't proceed to the software wipe and reset. Anyone know of a factory reset procedure that doesn't involve going into the settings menu?